Grievances

Customer Grievances or Complaints

Our dedicated Grievance Redressal Team manages all the queries, escalations across all touch points. Our customers may lodge feedback/complaint either by calling us or sending an email to us or sending a mail on the below mentioned coordinates:
Customer Service Helpline: +91 (22) 4890 0416
Email:info@kalkifashion.com
Mailing address: Kalki Fashion Private Limited, Ground floor, Mafatlal chambers, Near Marathon FuturEx IT Park, NM Joshi Marg, Parel (E), Mumbai, Maharashtra 400012.

Grievances or Complaints by other stakeholder

Other external stakeholders can submit their questions or concerns to us either by sending an email or a mail to the following address:
Email: 
Mailing address: Kalki Fashion Private Limited, Ground floor, Mafatlal chambers, Near Marathon FuturEx IT Park, NM Joshi Marg, Parel (E), Mumbai, Maharashtra 400012.

Resolution Process

For any grievance or compliant, a confirmation of receipt will be sent to the sender within 48 hours of receiving the written question or concern and inform them that they will receive a response in writing within 15 business days.